at the top of the firstHOMECARE window. E-mail displays first on the Home window, containing tabs for the Inbox, Drafts, and Sent Items.
You can access your system e-mail from the Home window, or from anywhere in the system, by clicking at the top of the firstHOMECARE window. E-mail displays first on the Home window, containing tabs for the Inbox, Drafts, and Sent Items.
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Messaging is set up for internal use only. You cannot send messages outside of firstHOMECARE. |
Click a link below to see the appropriate messaging functions:
To create an e-mail within firstHOMECARE:
1. Click in one of the following places:
● The top of the firstHOMECARE window from anywhere in the system
● Below the e-mail area of the Messaging window
2. In the window that opens, enter an e-mail address in the To: field. Use a semi-colon (;) to separate multiple e-mail addresses.
3. If desired, enter additional e-mail addresses in the CC: field. Use a semi-colon (;) to separate multiple e-mail addresses.
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You can send messages to all employees by entering or selecting All from the drop-down list in the To: field. Only employees that have messaging activated display in the list. |
4. Enter a Subject for the message.
5. Click the Important check box if the message is urgent.
6. Enter the body of the message in the text box.
7. Do one of the following:
● Click Print to print a copy of the message.
● Click Cancel to cancel the message without sending or saving a copy.
● Click Save to save a copy of the message that you can send at a later time.
● Click Send to send the message to all recipients in the To: field. The message appears in the recipients' Inbox on their Home window.
If you send a message from a patient's chart, a link to that chart location displays in the message. The recipient can click this link in the message to navigate to the exact point in the patient's chart. When you send a message from a patient's chart, the system creates a Case Communication in Clinical Documents to track all correspondence related to the message.
1. From the Inbox tab of the Messaging window, click the message you want to view.
2. Click the View button below the inbox.
3. The message opens in a new window.
4. If the message includes a link, you can click the link to open the attached document or chart.
To reply to an e-mail within firstHOMECARE:
1. Do one of the following:
● If you already have an e-mail open, click the Reply button at the bottom of the e-mail.
● If you do not have an e-mail open, highlight the e-mail in the inbox of the Messaging window and click the Reply button.
2. In the window that opens, enter an e-mail address in the To: field. Use a semi-colon (;) to separate multiple e-mail addresses.
3. If desired, enter additional e-mail addresses in the CC: field. Use a semi-colon (;) to separate multiple e-mail addresses.
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You can send messages to all employees by entering or selecting All from the drop-down list in the To: field. Only employees that have messaging activated display in the list. |
4. Enter a message in the text box.
5. Do one of the following:
● Click Print to print a copy of the message.
● Click Cancel to cancel the message without sending or saving a copy.
● Click Save to save a copy of the message that you can send at a later time.
● Click Send to send the message to all recipients in the To: field. The message appears in the recipients' Inbox on their Home window.
To forward to an e-mail within firstHOMECARE:
1. Do one of the following:
● If you already have an e-mail open, click the Forward button at the bottom of the e-mail.
● If you do not have an e-mail open, highlight the e-mail in the inbox of the Messaging window and click the Forward button.
2. In the window that opens, enter an e-mail address in the To: field. Use a semi-colon (;) to separate multiple e-mail addresses.
3. If desired, enter additional e-mail addresses in the CC: field. Use a semi-colon (;) to separate multiple e-mail addresses.
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You can send messages to all employees by entering or selecting All from the drop-down list in the To: field. Only employees that have messaging activated display in the list. |
4. Enter a message in the text box.
5. Do one of the following:
● Click Print to print a copy of the message.
● Click Cancel to cancel the message without sending or saving a copy.
● Click Save to save a copy of the message that you can send at a later time.
● Click Send to send the message to all recipients in the To: field. The message appears in the recipients' Inbox on their Home window.
If necessary, you can filter the e-mail messages listed in your inbox:
1. From the Inbox tab of the Messaging window, click the arrow beside the Search field, and select from the following options:
● Important — When you select this option, a new field displays next to the Search field. Click the arrow and select one of the following:
1. Select Yes to display only messages marked as Important.
2. Select No to display only messages not marked as Important.
● Document Info — When you select this option, a new field displays next to the Search field. Click the arrow and select one of the following:
1. Select Yes to display only messages containing document or chart information.
2. Select No to display only messages that do not contain document or chart information.
● Sent Date — Select this option to filter e-mail messages by the date sent. When you select this option, enter a specific date to view e-mail messages sent on that date.
● Sent User Name — Select this option to filter e-mail messages sent by a specific employee. When you select this option, enter an employee's name to view e-mail messages sent by that employee.
● Subject — Select this option to filter e-mail messages by the Subject line. When you select this option, enter keywords to view e-mail messages with the keywords in the Subject line.
● Name — Select this option to filter e-mail messages by a specific name in the message. When you select this option, enter an employee's name to view e-mail messages containing that name in the message.
● Hide — Select this option to filter e-mail messages by whether the messages are hidden or not. When you select this option, a new field displays next to the Search field. Click the arrow and select one of the following:
1. Select Yes to display only messages that are currently hidden.
2. Select No to display only messages that are not hidden.
2. Click 
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You cannot delete e-mail messages after sending or saving to drafts. To remove a message from the inbox, you must hide it:
1. On the Inbox tab of the Messaging window, highlight the message you want to hide. (To highlight multiple messages, press the Ctrl key while selecting messages.)
2. Click the Hide button below the inbox.
To unhide e-mail messages, follow the steps below:
1. From the Inbox tab of the Messaging window, click the arrow beside the Search field, and select the Hide option.
2. In the new field that displays next to the Search field, click the arrow and select Yes to display only messages that are currently hidden.
3. Click .
4. Highlight the message you want to unhide. (To highlight multiple messages, press the Ctrl key while selecting messages.)
5. Click the Unhide button below the inbox.
