to add a new agency.
The agency structure is designed as an organizational structure. Your agency may set up multiple offices or branches known as parent and child. HEALTHCAREfirst will set up the organizational structure for you based on your agency set up. Please contact HEALTHCAREfirst to add new branches or offices as there is some set up that HEALTHCAREfirst must perform.
If necessary, you may add or edit agency information:
1. From the Main Menu, click Master Files, and then select Agency.
2. Click to add a new agency.
3. To edit the agency information, update and add information as needed.
4. Click 
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To successfully create an Electronic Billing Claim file, the Billing Provider Address must be the physical address and not a PO Box address, and must contain a nine-digit zip code with no dashes or spaces. If you do not know your office's nine-digit zip code, navigate in your browser to https://www.usps.com to look up the zip code. If your office receives mail at a PO Box, you must add the physical address to the Master File Pay-To Address tab and add the PO Box address to the Agency tab. If the office receives mail at a different address than the physical address of the agency, you must add the mailing address to the Pay-To Address tab. |
