To export the CAHPS survey to submit to your CAHPS vendor:
1. Create the CAHPS survey.
2. On the Preview screen of the CAHPS report, select an option from the Export drop-down menu.
3. Click Export CAHPS.
4. A dialog will appear. Click Open or Save.
5. Save the file to your local computer.
6. Upload the CAHPS Export to your CAHPS vendor (Refer to your vendor for instructions on how to upload and submit the export).
The CAHPS export file will be in the following format:
● Comma separated value (CSV) format.
● Fields with embedded commas will be double quoted
● If data for a specific column is missing or unknown, it will be left blank or marked as missing with ‘M’.
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HEALTHCAREfirst provides two export formats, Basic and Expanded. The only difference between the two formats is that the Expanded file includes two client identifier fields necessary for specific CAHPS vendors that also provide CAHPS for Home Health in addition to Hospice. |
Any CMS-approved contracted CAHPS vendor should be able to accept and use the file generated. HEALTHCAREfirst supports a number of CAHPS vendors. View the following link to see if your CAHPS vendor is supported.
● http://w2.healthcarefirst.com/cahps-vendors/
HEALTHCAREfirst recommends sending a copy of the Export File Requirements, which can be found in the Regulatory Update 10005 (contact Support if you do not have a copy of this document), to your CAHPS vendor so they can make any necessary adjustments to the import for the file to be accepted. Please note, if your vendor requires any additional data other than the CMS required elements, you will be responsible for adding this information to the file.
HEALTHCAREfirst recommends contacting your contracted CAHPS vendor to determine the process for uploading and submitting data. Most CAHPS vendors offer a secure upload feature/site.
