Navigating Enterprise Edition

To access Enterprise Edition, enter "https://app.healthcarefirst.com" in the Internet Explorer address bar. Enterprise Edition opens the Client Sign In window.

To create a desktop shortcut for the Client Sign In window, follow the steps below:

1.    Right-click anywhere in the white space in the Client Sign In window.

2.    Select Create Shortcut from the Windows menu that opens.

3.    When Windows displays a confirmation message, click Yes.

4.    Enterprise Edition creates a shortcut for Enterprise Edition desktop.

5.    Double-click the icon on the desktop to navigate directly to the Client Sign In window.

To log in to Enterprise Edition:

1.    Navigate to the Enterprise Edition Client Sign In window.

2.    Enter your UserName (your registered email address).

3.    Enter your Password.

4.    Click Login.

The Password is case sensitive and must be 8 characters minimum. It must match on 3 of the 4 character categories: ●     At least 1 upper-case character ●     At least 1 lower-case character ●     At least 1 numerical character ●     At least 1 special character

1. The option to Remember Me exists underneath the login fields. If this check box is selected the entered UserName will be saved upon logout or if the session times out. If the browser is closed without logging out the UserName will not be saved.

After logging in to Enterprise Edition, the system first opens the Home window. At the top of the screen is a bar that runs along the length of the browser window. This bar displays at the top of every screen throughout the software and contains the following information:

●     The line of business for the database you're logged into (i.e. firstHOMECARE or firstHOSPICE).

●     The name of the agency database you are logged into.

●     Message and alert notifications (in red letters).

The software will only displays notifications if you have new messages or, if your user account is subscribed to alerts, and have new alerts.

●     The current date (e.g. "Wednesday, April 19, 2017) now displays above the main menu panel on the left side of the screen, directly underneath the line of business.

 

The icons on that display on the right side of the screen (below the bar at the top of the screen), are available while in any screen throughout Enterprise Edition.

	Click to navigate to the Home window.
	Click to navigate to Messaging. See Activating Messaging for more information about messaging.
	Click to navigate to the patient schedule in Patients | Intake Referral | Schedule. To open the schedule for a specific patient, you must first select the desired patient.
	Click this icon to open a separate browser window with the DDE (Direct Data Entry) emulator displaying the CMS login screen. The interface that displays in this window is based on the provider credentials that are loaded on the HEALTHCAREfirst servers. To login to the DDE interface, users must enter the login information as provided by the Medicare Administrative Contractor (MAC). To supplement enhanced Medicare connectivity through the transition to ABILITY, the software includes a DDE (Direct Data Entry) access point for logging into the CMS FISS (Fiscal Intermediary Standard System) program. This feature is located at the top of each screen in the software, along with the existing icons. Using the CMS DDE program, agencies can access HIQA/HIQH or ELGH/ELGA to check Medicare eligibility on the common working file. The separate window that opens (after clicking DDE) will function like any other browser window. The software will continue to functional as normal; users can still navigate menus and submenus without affecting the separate DDE window. The DDE system also has its own timeout feature, so users will not need to be concerned about closing it after a length of inactivity.
	Click this to access the firstREV interface. Only users that have the appropriate permissions established for their account (in Administration | User Security) can access this feature.
	Click this to administer medications for the currently selected MAR patient (in Patients | MAR | MAR Administration). This icon will only display if MAR is turned on for the agency (in Administration | System Control) and the patient has the MAR Active checkbox selected (in Patients | Intake / Referral | Admission)
	Click to navigate to Online Help and Learning.
	Click to log out of the software.

 

The Main Menu tabs are on the left hand side of the window and include the following:

●    Patients

●    Personnel

●    Alerts

●    Accounts

●    Schedule

●    Bereavement (Hospice mode only)

●    Tools

●    Document Tracking

●    Reports

●    Master Files

●    Reference Files

●    Administration

Click on the corresponding tab to navigate to any one of the programs.

Within various modules of the program, you will see a combination of one or all of the basic command icons on the right side of the program's window under the header:

	Click to print a report or document.
	Click to add something new (document, order, relationship, etc).
	Click to cancel changes that you made.
	Click to clear any pending changes to data.
	Click to delete a record.
	Click to save a record.
	Click to apply pending changes and move to the next section in the Main Menu.
	Click FastLink to open linked areas of the program.

To connect and chat online with a HEALTHCAREfirst support representative, click .

If online chat is not available, the following message will display until a technician is available.

 

If you are a firstHOMECARE and firstHOSPICE combined user, you can change the line of business database within Enterprise Edition. Click the arrow beside the Mode field at the bottom of the window, and select Homecare or Hospice.